Job Entry Requirements
You must be over 18 and hold a Security Industry Authority (SIA) licence to work as a door supervisor in England or Wales. In addition, you must pass identity and criminal record checks.
The SIA has more information about training providers and working as a door supervisor.
- The ability to make decisions quickly
- Good customer service skills
- Good powers of observation
- Strong communication skills
- The ability to defuse potentially violent situations
What you’ll do
You’ll decide who to allow into the venue and who to refuse entry to, if you decide they are unsuitable. You’ll check people’s age if you suspect they are underage and check to prevent people from taking illegal substances or objects, like drugs or weapons, into the venue.
Other duties may include:
- Managing crowds and queues
- Making sure the dress code is followed, including your own uniform
- Checking tickets
- Patrolling inside and outside the venue
- Monitoring people’s behaviour and dealing with conflict
- Restraining and escorting people out of the venue, if necessary
- Dealing with emergencies
- Co-operating with police, first aiders and management
Working Hours and Conditions
Your working hours will depend on the opening times of the venue, but will usually include evening and weekend shifts both inside and outside the venue.
You may have to work in all types of weather and noisy environments.
Part-time work is very common.
Once you have gained some experience, it is possible to move into other areas of security-related work, like retail security.or progress to a team leader or area supervisor position.